Customer Service

Amnis Stream BT Headphones

How do I download music to my smartwatch?

Instructions for downloading music to your smartwatch are provided by your smartwatch brand or music provider. Please check their website or contact their customer service for specific questions. We have provided some links to instructions for popular smartwatch brands in the device compatibility chart on FINISswim.com

Can I wear my watch on my wrist so I can track my laps?

Your smartwatch must be within 5cm of the cord in order for the Bluetooth® connection to pass through the water. It’s best if your smartwatch is worn under your cap, or attached to your goggles with the watch clip.

Does my music need to be downloaded to my watch?

Yes. Download your preferred music or podcast app onto your smartwatch. The app must offer “offline listening” or the ability to download files. This is the same process you’d go through to listen to music while in Airplane Mode.

Can I pause the music? Will it resume after?

Yes, to pause your music simply press the multi-use button once. When you are ready for your Amnis Stream to play again press the multi-use button again and it will resume.

How do I charge Amnis Stream?

Make sure your Amnis Stream is completely dry before charging. Insert the USB Charger, then remove the Goggle Clip from the Left Headphone (the one without the buttons) and slide it into the charger (logo side down). The light will be red when charging and green when fully charged.

How often do I need to charge?

Amnis Stream can last up to 5 hours of use, depending on volume level.

My battery isn't lasting 5 hours – what do I do?

Turn down the volume on your watch or your Amnis Stream to increase your battery life.

How do the watch clips work?

To use the watch clip simply take the straps off of your watch and slide the watch clip into place. After the watch clip is in place attach it to your Amnis Stream and goggle strap. This will create the most secure placement of your watch.

Which watches are compatible?

See the compatibility chart on the Amnis Stream product page at www.FINISswim.com/Amnis-Stream

Can I use watches other than Apple or Garmin?

Yes. Amnis Stream is compatible with any smartwatch with offline audio capabilities.

Do I need to have my cell phone nearby?

No, you just need a watch with offline audio capabilities.

Can you receive calls while swimming?

Yes, you will be able to receive calls if you have cellular capabilities on your smartwatch. However, the device does not have a microphone, so the caller may not be able to hear you.

What if my device does not pair?

Make sure your smartwatch is within close proximity to your Amnis Stream or check your smartwatch’s bluetooth settings.

How do I adjust the volume?

Check the volume on your smartwatch (put it at the max) and then you can adjust the volume on your Amnis Stream as you are swimming.

My goggles are leaking – what do I do?

First check to see if they’re leaking without use of your Amnis Stream. If the leaking is because of your Amnis Stream you may want to tighten your goggles to prevent leaks and add security for your Amnis Stream.

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PURCHASES

Order Information

Once you have placed your order you will receive an order confirmation via email. You will receive an additional email once your order has shipped which will include the tracking information.

Order Status

How can I check the status of my order?

You can check the status of your order by logging into your FINIS account located at the top right corner of FINISswim.com, or by clicking HERE. Once you are logged in you can review all of your purchase history.
Once your order has shipped, the tracking number will appear under the ‘Track Items’ column of your order. You can also click on your order for more information.

Tracking your order

Once your order has shipped, you will receive a confirmation email with tracking information. You can use the link provided in the email or copy and paste the tracking number on the carriers website for the order status. Please note that it can take up to 24hrs for shipping carriers to update their tracking information.

How can I track my order?

You can check your order status and tracking of your order by logging into your FINIS account located at the top right corner of FINISswim.com, or by clicking HERE.
If you still have questions regarding your order, please contact us via email HERE.

Cancellations

Why was my order cancelled?

Our system may cancel your order if there was a payment error on your order which also includes billing and credit card addresses not matching. Your order can also be cancelled if the addresses cannot be verified or if we are unable to ship to the address provided. You will not be charged for any orders that are cancelled. For more information please contact us HERE.

Can I cancel my order after I have placed it?

Since our system processes orders immediately, we are unable to cancel orders in most cases. Please contact us HERE to see if your order is able to be cancelled.

Back Orders

How long until my backordered item ships?

FINIS will ship your backordered item as soon as it is back in stock. For specific dates please contact support HERE.

How can I cancel my backorder?

To cancel any pending backorders please contact support HERE.

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SHIPPING & DELIVERY

Shipping Methods

United States (US)

FINIS offers many shipping methods.

FINIS US ships during regular business hours Monday-Friday 9AM-4PM PST excluding holidays. FINIS ships all orders from our California warehouse.

Standard FedEx Ground service (2-5 Business days from Ship date)
FedEx 2 day service (2 business days from order date)
FedEx Overnight (orders placed before noon PST will ship same day and arrive the next business day)

European Union (EU)

FINIS EU ships during regular business hours, Monday- Friday 8am-5pm EEST, excluding Bulgaria official holidays. All orders ship from our Bulgaria warehouse. We strive to ship all orders within one business day of the date ordered and after payment has been received on our end.

EU Shipments will be sent via DHL economy (3-8 business days from ship date),
FedEx economy (3-8 business days from ship date)
Overnight within EU via DHL Express and FedEx Express

Free shipping

FINIS offers free shipping within the US on MSRP level orders totaling $75 or more after applied discounts. Free shipping method is FedEx Ground. Large items that require freight service do not qualify for free shipping.

Turnmaster Pro and Swim Teaching Platform

Shipping to PO Boxes

Orders shipping to PO Boxes will need to be sent through the US Postal Service. You should see delivery in 2-5 business days.

Calculating Shipping Costs

Shipping costs are determined by the weights and dims of the order as well as the shipping method and location. You are able to review your shipping costs at checkout. If you have any questions regarding your shipping costs you can contact Customer Support HERE.
B2B customers have the option to ship using their preferred shipping carrier using their freight account number. Additional shipping options can be quoted by contacting FINIS directly.

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RETURNS

Limited Warranty

FINIS, Inc. (“FINIS”) warrants that its products will be free of defects in materials and workmanship, under normal use, for a period of time from the original date of delivery to the purchase as set forth in the chart below. Because FINIS cannot control the quality of products sold by unauthorized sellers in the United States and Canada, if you are a consumer in the United States or Canada, the warranty extends only to products purchased from FINIS or a FINIS authorized FINIS retailer in the United States or Canada, unless otherwise prohibited by law. FINIS reserves the right to reject warranty claims from purchasers for Products purchased from unauthorized sellers, including unauthorized Internet sites. This warranty does not apply to items that were purchased in used condition. Except where prohibited by applicable law (which may include the Province of Quebec), this warranty applies only to the original purchaser of the Product and is not transferable.

Products Covered	Length of Coverage
Electronics*	1-Year Limited Warranty / 2 years within EU
Swimwear, Apparel, Goggles, Caps, Accessories	30-Day Limited Warranty
Technical Products and Pool Equipment	60-Day Limited Warranty

The limited warranty excludes damage resulting from improper care or handling, accidents, modifications, unauthorized repairs, used items, normal wear, or other causes that are not defects in materials and workmanship. If there is a covered defect, we will repair or replace the product or issue a refund of the purchase price of the Product in the event FINIS is unable to provide a replacement and repair is not commercially practicable or cannot be timely made. FINIS requires valid proof of purchase for any warranty claim. Please note that you may be responsible for costs incurred in mailing your product and proof of purchase to FINIS.

*If the electronic unit sent in is still under its original warranty, then the new warranty for the repaired product/replacement is 90 days or to the end of the original 1 year warranty, whichever is longer.

If you wish to make a warranty claim based upon a Product defect, please complete online case form or call us at 888-333-4647. Please note that FINIS reserves the right to verify information and to require that you send your Product to FINIS.

There are no warranties which extend beyond those stated herein. ANY IMPLIED WARRANTIES THAT MAY BE APPLICABLE TO PRODUCTS, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. Some jurisdictions (which may include the Province of Quebec) do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. UNDER NO CIRCUMSTANCES SHALL FINIS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES BASED UPON BREACH OF THIS LIMITED WARRANTY, BREACH OF CONTRACT OR STRICT LIABILITY. Some jurisdictions (which may include the Province of Quebec) do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.

The foregoing is without prejudice to other legal rights that may arise under applicable national legislation.

If you have any questions about whether a seller is authorized, call us at 888-333-4647 or email us at ASP@FINISinc.com

If you would like a physical copy of this Limited Warranty, feel free to print this webpage, call our Customer Service team at 888-333-4647, or write us at 5849 W Schulte Rd. #104 Tracy, CA 95377, and we’d be happy to send you a copy.

Return Policy

FINIS has a 30-day return policy for all products with original packaging and tags. FINIS is not responsible for any additional/extended warranty offers from any other company/vendor. Refunds apply only when the original purchase was made with FINIS. Please check all orders for accuracy and report any shipping errors to FINIS within 5 days of receipt.

For all returns/exchanges, please follow the steps below to enter a support case and request a Return Authorization. A member of our customer service or technical support team will contact you via the case to process your request. Failure to obtain a Return Authorization (RA) Number will result in a restocking fee of 25%. No exceptions!

How to Return Items

How to enter a case: Click “Support” at the footer or click HERE. You will be prompted to enter your email and password. If you have not previously registered, please click “Register” and follow the prompts to obtain a password and enter a new case.
Go to My Account, Support Cases and click Submit New Case.
Once your support case request has been processed, you will receive an RA via email. Please print the RA and include it in the package you are shipping to FINIS.
Warranty or return item is shipped back to FINIS at your own expense unless the return is a result of a FINIS shipping error.
Ship returns to the location indicated on the Return Authorization:

US Customers
FINIS, INC
Attn: RMA# _________
5849 W Schulte Rd. #104
Tracy, CA 95304

EU Customers
FINIS EUROPE
Attn: RMA# _________
8 Malashevska Street Sofia 1202,
Bulgaria, EU

All returns will be credited at FINIS’ discretion. If we are not able to repair, replace, or credit you for the return product, we will send the original product back to you.
FINIS will pay to ship any exchange or warranty transaction back to you.
When you receive the replaced or returned product from FINIS, please inspect the shipment for accuracy. Shipping errors must be communicated to FINIS within 5 days of shipment receipt.

A traceable method of shipment for returns is recommended. FINIS is not responsible for lost shipments.
Returns from non-EU destinations will be accepted only via international courier service with tracking.
Please allow 2 business days for returns to be processed.
All refunds will be credited to the original form of payment.
Allow 2 billing cycles for credit to appear on your statement.
Shipping and handling fees are nonrefundable.

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How can I check the status of my order?

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How can I cancel my backorder?

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