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FINA Visit To Africa Focuses On Growing Aquatics Opportunities For Youth – FINIS Inc

FINA visit to Africa focuses on growing aquatics opportunities for youth

Torin Koos, FINA.org

March 17, 2022

FINA is on a tour of Africa to promote the grassroots development of aquatics and assist the next generation of aquatics athletes on the continent.

FINA is on a tour of Africa to promote the grassroots development of aquatics and assist the next generation of aquatics athletes on the continent.

The FINA delegation includes FINA President Husain Al-Musallam, 2016 Olympic open water swimming gold medallist Ferry Weertman and three-time Olympic champion Ranomi Kromowidjojo, both from the Netherlands, on a seven-country continental visit to Burundi, Djibouti, Egypt, Ethiopia, Rwanda, Somalia and Tanzania. Increasing pool access and enhancing the level of swimming instruction for more African youth are the driving motivations of the visit. 

The two recently retired Dutch standout swimmers are signing autographs, chatting with the kids and drawing crowds of eager swimmers at each tour stop. Interacting like this is their way of giving back to a sport, with both looking to provide swimming instruction and inspiration as a primary goal in their post-racing careers.

“We need to give hope, we need to grow the opportunities for people to learn to swim and introduce people to aquatics,” Kromowidjojo said. “Swimming gave me so much; I grew up through the sport, saw the world, and met amazing people. 

“While I retired as a professional athlete, swimming remains my passion. I came to Africa with the challenge of coaching swimming and inspiring others to chase their goals.”

Added Weertman, “Swimming with the young athletes and giving them some pointers has been an amazing experience. The future is bright for aquatics in Africa. I am happy to play my part in enhancing water safety. This tour is a great opportunity to inspire the athletes to swim in open water and enjoy the benefits of swimming in general.”

Along with promoting swimming at the grassroots level, the delegation is meeting Government Ministries, National Federations and National Olympic Committees to discuss athlete scholarship opportunities, major event participation, aquatics education programmes and how FINA can help further accelerate the growth of aquatics throughout the continent.

As well as teaching people of all ages, backgrounds, and abilities how to swim, the programme also highlights the importance of water safety. According to the World Health Organisation (WHO), there are an estimated 236,000 drowning deaths every year worldwide.

Swimming is an important life skill, especially in Africa. The continent has the largest volume of lakes and rivers. With 40 percent of Africans below 15 years of age, there is a huge potential to help as many people as possible to learn to swim.

“I want to make swimming and aquatics accessible for as many people as possible. Working together with our national federations and local communities, FINA looks to play a major role in the growth of aquatic sports in Africa,” said FINA President Husain Al-Musallam. 

“From athlete scholarships to our programs like Swimming for All, Swimming for Life, we will continue to get more people into aquatics. The passion for aquatics in Africa, especially with the youth, has been a highlight throughout the trip.”

Click here for the original article.

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Amnis Stream BT Headphones

Instructions for downloading music to your smartwatch are provided by your smartwatch brand or music provider. Please check their website or contact their customer service for specific questions. We have provided some links to instructions for popular smartwatch brands in the device compatibility chart on FINISswim.com

Your smartwatch must be within 5cm of the cord in order for the Bluetooth® connection to pass through the water. It’s best if your smartwatch is worn under your cap, or attached to your goggles with the watch clip.

Yes. Download your preferred music or podcast app onto your smartwatch. The app must offer “offline listening” or the ability to download files. This is the same process you’d go through to listen to music while in Airplane Mode.

Yes, to pause your music simply press the multi-use button once. When you are ready for your Amnis Stream to play again press the multi-use button again and it will resume.

Make sure your Amnis Stream is completely dry before charging. Insert the USB Charger, then remove the Goggle Clip from the Left Headphone (the one without the buttons) and slide it into the charger (logo side down). The light will be red when charging and green when fully charged.

Amnis Stream can last up to 5 hours of use, depending on volume level.

Turn down the volume on your watch or your Amnis Stream to increase your battery life.

To use the watch clip simply take the straps off of your watch and slide the watch clip into place. After the watch clip is in place attach it to your Amnis Stream and goggle strap. This will create the most secure placement of your watch.

See the compatibility chart on the Amnis Stream product page at www.FINISswim.com/Amnis-Stream

Yes. Amnis Stream is compatible with any smartwatch with offline audio capabilities.

No, you just need a watch with offline audio capabilities.

Yes, you will be able to receive calls if you have cellular capabilities on your smartwatch. However, the device does not have a microphone, so the caller may not be able to hear you.

Make sure your smartwatch is within close proximity to your Amnis Stream or check your smartwatch’s bluetooth settings.

Check the volume on your smartwatch (put it at the max) and then you can adjust the volume on your Amnis Stream as you are swimming.

First check to see if they’re leaking without use of your Amnis Stream. If the leaking is because of your Amnis Stream you may want to tighten your goggles to prevent leaks and add security for your Amnis Stream.

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Agility Paddles

Measure the circumference at the base of your fingers to find where you fit in the size chart.

Not necessarily. If your hand fits comfortably in the well of the paddle while your fingertips reach beyond the edge of the paddle you have the correct size paddle.

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Backstroke Start Wedge

Before submerging the Backstroke Start wedge in the pool, please ensure the grip tape shows no signs of peeling. If you notice the edges of the grip tape starting to peel, we recommend using a heat gun or blow dryer to reactivate the adhesive and applying pressure to the grip tape to ensure a strong bond.

Remove from the pool, rinse with fresh water, pat dry, and store in a cool, dry place that is subject to less temperature changes. Lay the wedge on a flat surface to prevent warping.

No! To prolong the life of the wedge and grip tape, please store in a cool, dry place when not in use.

We recommend purchasing a silicone caulking adhesive intended for use on plastic from the local hardware store. Apply a bead of the caulking along the edges of the grip tape to prevent the adhesive from delaminating. Allow the caulking to dry completely before submerging the wedge into water.

If the grip tape is peeling beyond repair, please contact our Customer Service team for a replacement grip tape by submitting a support ticket here.

Start by removing the old grip tape and cleaning the surface with isopropyl alcohol. Ensure the surface is clean and dry. We recommend using a heat gun or blow dryer to heat up the plastic surface and the adhesive on the grip tape to ensure a strong bond. Once heated up, apply the replacement grip tape and press down. Allow to cool before submerging in water.

Please reference the Backstroke Start Wedge manual instructions on how to properly set up the straps for the type of swim block you have. The Wedge straps (lower straps) come threaded through the wedge and have the Z hook connected at the end. The Block straps (upper straps with numbers) are used to wrap around the block posts or hand grips and attach to the wedge straps.

The Backstroke Start Wedge is FINA FR 2.10-compliant and can be used during training and competition as a way for swimmers to get an explosive start without slipping.

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Duo Underwater MP3 Player

  • Charge your unit fully before first use
  • Device will turn off automatically when battery is depleted
  • Low Battery (blinking RED light)
  • Charging (blinking GREEN light)
  • Fully Charged (solid GREEN light)
  • On: Press and Hold for 3 seconds, solid GREEN light
  • Off: Press and Hold for 3 seconds, blinking GREEN light
  • Play: Single Press, GREEN light blinks once every 3 seconds
  • Pause: Single Press, GREEN light will blink twice every 3 seconds
  • Advance: Single Press plays next song
  • Volume Down: Press and Hold to decrease volume. blinking GREEN light
  • Replay Current Song: Single Press to play current song from beginning
  • Backward: Double Press to play previous song(s)
  • Volume Up: Press and Hold to increase volume, blinking GREEN light
  • Random Play On: Press and Hold for 3 seconds, blinking GREEN light
  • Random Play Off: Press and Hold for 3 seconds, solid GREEN light
  • Drag and drop all songs from the FINIS drive to iTunes
  • Add the column KIND to iTunes, this displays the song format
    • To add a column, right click over a column name. A drop-down menu will appear, check KIND
  • If the song is in improper format, right click the song to display a drop-down menu
    • Click “create MP3 version”, this creates another copy of the song in a MP3 format that is compatible with FINIS devices
  • Once all songs are in the proper format clear FINIS drive and drag new MP3 files to the FINIS drive
  • IF “Create AAC encoder” is displaying instead of “Create MP3 version”, on a MAC, please follow the instructions below:
  • Click the “iTunes” label next to the apple icon located in the upper left corner of the screen. A drop-down menu will appear, select “Preferences…”
  • Under the General tab, click “Import Settings”
  • Under Import Using: change “AAC Encoder” to “MP3 Encoder”
  • Once the settings are changed, please proceed with the above directions to convert improper formats to MP3
  • IF “Create AAC encoder” is displaying instead of “Create MP3 version”, on a PC, please follow the instructions below:
    • Click the “half shaded box” located in the upper left corner of the screen. A drop-down menu will appear, select “Preferences…”
    • Under the General tab, click “Import Settings”
    • Under Import Using: change “AAC Encoder” to “MP3 Encoder”
    • Once the settings are changed, please proceed with the above directions to convert improper formats to MP3

There may have been a non-compatible song downloaded on the device. Please be sure all songs are converted to MP3 format before uploading to the device.

  • Protected: MP3, AAC (or purchased) and WMA are not supported or playable.
  • Books downloaded from Audible are not supported or playable.
  • MP3 files need to be 1000 KBS or higher. Anything lower is considered a shortcut file.
  • Rinse Duo with fresh water after every use.
  • Pat dry and store in a safe, cool, dry environment.
  • Do not place Duo in direct sunlight to dry. This may cause damage to the casing, battery and charging pins.
  • Do not use sharp objects, such as fingernails, to depress buttons as this could puncture the surface and lead to water damage.
  • Duo is waterproof to 10ft or 3m and can be safely used in swimming pools, lakes, oceans or any fresh/salt bodies of water.
  • Do not attempt to charge or connect while wet, USB Magnetic Dock is not waterproof.
  • Recommended: Keep the charging gold connectors clean by using a toothbrush and rubbing alcohol to prevent residue build-up.
Mac
  • Open finder on your Apple device
  • Locate your device on the far left tab
PC
  • Open file explorer in the taskbar of your PC device
  • Locate your device on the far left tab
  • Device not recognized
  • Device not turning on
  • Green light not appearing
  • Device stuck on pause

To reset the device: Connect the device to the computer, press and hold the Random Play button for 25-40 seconds, then release.

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Freestyler Paddles

Junior size Freestyler paddles are appropriate for smaller women, most teens and younger children. It measures 8.5″ from tip to end of fin. The senior size measures 11″ from tip to end of fin and is appropriate for larger teens and most men.

The Freestyle Snorkel may be perfect for you! This snorkel is designed to reinforce head alignment. If your head is out of alignment, the extreme curve of the snorkel will dip below the water level to provide you with immediate feedback.

The Freestyle Snorkel is not compatible with the Dry Top.

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Forearm Fulcrums

The Junior size Forearm Fulcrum is ideal for younger swimmers, teens and petite women. They measure just shy of 11″ from end to end. The senior measures about 13.5″ from end to end and is ideal for adults and taller teens.

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GLIDE SNORKEL

The Glide snorkel has the same curved tube as the Swimmer’s Snorkel but the mouthpiece does not have a purge valve. The Glide has a shorter tube than the Swimmer’s Snorkel, making it an ideal introductory tool for fitness and team training.

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​Instinct Sculling Paddles

Measure the circumference at the base of your fingers to find where you fit in the size chart.

Not necessarily. If your hand fits comfortably in the well of the paddle while your fingertips reach beyond the edge of the paddle you have the correct size paddle.

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SWIM TEACHING PLATFORM

The STP 1200mm is designed to withstand 600 pounds of weight and offers a solid base for 3-4 children per side. The STP 1800mm is designed to withstand 1200 pounds and recommended for 5 or 6 children per side.

Yes. The platform is designed so that it is easy-to-move and gentle on your pool bottom. Many swim schools have used these in vinyl-lined pools without any problems. Care should be used and the wheels should be engaged for moving the platform across the pool bottom.

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ORIGINAL SWIMMER’S SNORKEL

The Swimmer’s Snorkel is our original center-mount snorkel designed to allow swimmers to focus on stroke technique without the interruption of turning the head to breathe. The Swimmer’s Snorkel has a one-way purge valve, which helps swimmers get comfortable with a snorkel. The purge valve allows water to flow out of the tube without entering the mouthpiece. The Freestyle Snorkel features a curved shape specially designed for freestyle. It is more of a technique-driven snorkel that reinforces proper head alignment and will dip below the water level if you are out of alignment. With reinforced stability, the Freestyle Snorkel allows for full range of motion at all speeds, including flip turns.

There are a few different ways you can maintain and clean your snorkel. First, it is important to rinse your snorkel with clean, fresh water after each swim. About once a month, (depending on usage) you can also submerge your snorkel in hot soapy water with a few drops of bleach and rinse with fresh water. It is also safe to run the snorkel, without the head bracket, through a wash in the top rack of the dishwasher.

We offer two sizes in the Swimmer’s Snorkel. Junior size is suitable for younger swimmers or petite women, especially those new to swimming with a snorkel. The adult Swimmer’s Snorkel is suitable for older teens and men and women.

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Tempo Trainer Pro

Mode 1 | Stroke Mode – Dictates how many strokes per lap. Single beep between 0.20-99.99 seconds. How to use it: Set at .65 to start. Do a stroke cycle every time you hear it beep.

Mode 2 | Lap Pacing How to use it: Set at 18 seconds. At the end of your 25 yard lap you should hear a beep. Swim faster or slower to stay on pace per 25.

Mode 3 | Set in Terms of Strokes Per Minute. How to use it: Set to 80 strokes a minute to start. If it is too slow, increase the strokes per minut

Yes, you can change the battery in the new Tempo Trainer Pro. It requires a CR1620 3V battery as a replacement. Simply take a small coin and unscrew the back, remove the old battery and place the new battery inside.

Most definitely! The Tempo Trainer Pro comes with a clip on the back that can be used for sports such as running, biking, golf, or even hiking.

Many athletes typically sync Mode 1 or 2 to a pace clock or watch to help get live pacing feedback during a workout. For example, if the Tempo Trainer Pro is set to 00:14 in Mode 2 (14 seconds), you can press and release button [A] at any point. Doing so will cause the device to give a triple beep, and the 14-second interval will be reset and started again from the time you pressed button [A].

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TURNMASTER PRO

The Turnmaster Pro needs to be submerged in a minimum of 35″ of water to be off the pool bottom and floating.

At this time we do not offer custom sizes.

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SMART GOGGLE

POOLS

Open the Pools tab and click on “Add a new location.” This will take you to a screen where you can search for your pool location and add your pool details.

Open the Pools tab and click on “Edit or add pools” for your pool location.

Open the Pools tab and click on “Edit or add pools” and then click on the “Set custom distance” option to enter a custom pool distance.

Open the Pools tab and click on “Edit or add pools” to enter a second pool for your pool location.

Open the Pools tab and click on “Edit or add pools” to update the unit of measure for your pool from m (meters) to yd (yards).

TRIATHLON AND OPEN WATER

Yes, go for it. We will show you your swim time and stroke rate.

You can see your swim time and stroke rate in the Smart Goggles today. We will be looking to add additional features in the future such as location, direction, and more.

The best modes for triathlon and open water swimming are ‘I swim for time’ and ‘I swim stroke sets’

When ‘I swim for time’ is selected the Smart Goggles will display a running clock. The running clock is important for understanding pace. If the user understands their average pace, distance can be estimated by time / average 100 pace.

When “I swim for sets’ is selected the Smart Goggle will display a running clock and stroke rate. Maintaining an even stroke rate is relevant to maintaining a similar pace, this should be considered in training and racing.

While the Smart Goggle will not track distance in open water if you know your average 100 pace, you can calculate an approximate distance by dividing your total swim time by your average 100 time in order to calculate an approximate distance.

SMART COACH

There could be several reasons why the display is a bit off. First, try adjusting your view from the Ciye™ app.

  • Pair your goggles to the Ciye™ app.
  • Wear your goggles as if you were going swimming (don’t just hold them up to your eyes).
  • In the Ciye™ app, go to the Goggles tab, select “Adjust Goggles Screen.” Use the arrows to adjust the position of the text in the display. If you are still having trouble please try a different nose bridge (included in the Goggles box) and repeat the above steps.

Yes, connect your Smart Goggles to the Ciye™ app and from the Goggles tab, select “Customize Goggles Screen.” From there you can select your desired display type from the drop down menu.

Connect your Smart Goggles to the Ciye™ app and from the Goggles tab, select “Customize Goggles Screen.” From there you can select your desired display type from the drop down menu.

From the Goggles tab, connect your Smart Goggles to the Ciye™ app and select “Adjust Goggles Screen.” Use the brightness slider to adjust.

Snap the Smart Coach into the left lens of the Smart Goggle until you hear TWO “CLICKS”. One “click” to position and one “click” to secure.

GENERAL

The app displays the distance in the units of the pool. Make sure to set up the correct units for your pool.

Please always rinse your goggles with fresh water after a swim. If you do get residue on your Smart Coach, you can remove it with rubbing alcohol and a soft cloth. Be careful not to touch the lens.

The Smart Goggles will turn off automatically ten minutes after pressing the button to end the swim or after ten minutes of inactivity.

You can check the battery life by navigating to the Goggles tab in the Ciye™ app. Additionally, when you connect the charging cable you will notice an orange and yellow light appear. The orange light indicates that the goggles are charging while the yellow light indicates that they are connected via Bluetooth®. When the battery is fully charged the orange light will turn off. The flashing yellow light will stay on as long as the charging cable is connected.

“See”, as in “See Your Swim”

Yes, go for it. We will show you your swim time.

Please always rinse your goggles with fresh water after a swim. If residue does appear, you can remove it with rubbing alcohol and a soft cloth. Be careful not to touch the lens.

Metal contacts on the Smart Coach should be rinsed with fresh water and dried after each use. We also recommend using rubbing alcohol and a soft cloth to clean once a week.

Yes, but they need to be the FINIS goggles built to hold the Smart Coach, available in blue and smoke lenses. Please see your options at www.FINISswim.com.

Open the Ciye™ app and click on the Profile icon in the upper right. Scroll down to the “Connect” section and choose the app you would like to connect to. Once connected, some or all of your workout data will automatically sync to the app of your choice after you sync to the Ciye™ app. Please note that every 3rd party app will sync slightly different data.

We go by the international standard ISO 8601 and Monday is the first day of the week. And Sunday is the 7th and last day of the week.

Open the Ciye™ app and click on the Profile icon in the upper right corner. Go to the Goals section and update to meet your desired goals.

From the News tab in the Ciye™ app, tap on the “+ Find Friends” button. Enter your friends username or email to search and send them an invitation.

You can share your swim even if you have not added friends. If you want to share a single swim, go to the History tab. Select the swim you want to share and tap on “See details.” Use the Share icon in the upper right corner to share your swim time, swim distance or both.

We use a standard calculator incorporating swim time, age, weight and gender

We use your gender, weight, and age to calculate calories and we use your gender and age for leaderboards and competitions.

The Smart Coach provides you real time feedback while you swim. For example, you can try a new technique and see the impact on your time.

The battery should last 4-6 hours depending on your use. We recommend you charge them after every swim.

If for some reason your Smart Coach becomes unresponsive it may be necessary to reset it. The reset is activated by using the magnet on the end of the charging cable.

  • Place the magnetic end of the charge cable under the LEDs on the Smart Coach until a solid orange light appears.
  • Hold the cable there until all the LEDs come on (about 6 seconds).
  • The Smart Coach is now reset and fully functional.

You can see your swim time in the Smart Goggles today. We will be looking to add additional features in the future for location, direction, stroke rate and more.

The FINIS Smart Goggles are not available in prescription lenses.

Those who swim with contact lenses should have no issue viewing the display. Set up the digital display in the Adjust Goggles Screen tab in the Ciye™ app while wearing or not wearing your contact lenses, whichever you prefer while swimming

Those who swim with contact lenses should have no issue viewing the display. Set up the digital display in the Adjust Goggles Screen tab in the Ciye™ app while wearing or not wearing your contact lenses, whichever you prefer while swimming

CONNECTING & SYNCING

You need to connect the Smart Coach to the Ciye™ app. Open the app and go to the Goggles page. You can connect to the app in one of three ways:

  • Long press the button (3 seconds) or
  • Connect your Smart Coach to the charging cable or 3. The Smart Coach will look for the Ciye™ app for ten minutes after you finish your swim. Just open the app and it will connect and sync for you

No. The Smart Coach syncs to the Ciye™ app. Once synced, your swim summary can be shared with Strava if you’ve connected the Ciye™ app to your Strava account.

Yes. A yellow light will flash to indicate you have an active Bluetooth® connection.

First, restart your phone. Next, launch the Ciye app immediately after restarting. Finally, follow the prompts to update your firmware.

GOGGLES

We’ve found that adding a drop of dish soap makes the nose bridges easier to insert and remove.

You can try a 3rd party anti-fog solution or purchase a replacement pair of goggles at www.FINISswim.com.

Please try adjusting the strap and/or using a different nose bridge, or purchase a replacement pair of goggles at www.FINISswim.com.

First, restart your phone. Next, launch the Ciye app immediately after restarting. Finally, follow the prompts to update your firmware.

MISSING TURNS, STOPS & OTHER ERRORS

We validate a stop at 3.5 to 4 seconds of no swimming motion. This is to ensure that you have fully stopped and did not just do a slower turn.

Our apologies for missing one of your turns. We strive for the highest accuracy and we continue to improve our ability to detect the details of your swim. If it happens regularly, please email us at support@FINISinc.com

Our apologies for missing one of your stops. We strive for the highest accuracy and we continue to improve our ability to detect the details of your swim. If it happens regularly, please email us at support@FINISinc.com.

Our apologies for missing one of your turns. When you reach the end of the pool (or lake or ocean) we look to see if you turned around or stopped. Sometimes on slower turns we calculate that you actually stopped. If it happens regularly, please email us at support@FINISinc.com.

The goggles will pick up most drills for kicking and sculling. We need to see motion in order to record your activity, so sometimes we will not be able to see slow motion activity. If it happens regularly, please email us at support@FINISinc.com.

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POOL MIRROR

We recommend removing the Pool Mirror from the pool every day. Do not leave it in the pool overnight. After each use, rinse the Pool Mirror with fresh water (non-chlorinated) then pat dry with a towel or soft cloth. Store the Pool Mirror on a flat surface, or in an upright secure location to retain its shape.

We suggest a minimum of three mirrors to view the entire stroke cycle.

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PURGE VALVE

The purge valve allows water to flow out of the bottom of the tube without entering the mouthpiece.

You may not. The purge valve is very simple to remove and clean. Squeeze the mouthpiece while slipping the lip of the seal away from the purge valve. Once removed, clean the purge valve with soapy water and rinse with fresh water. If leaking persists, contact us at info@finisinc.com.

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HEAD BRACKET SNORKEL ACCESSORY

Please contact us at info@finisinc.com for a replacement clip.

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Freestyle Snorkel

The Freestyle Snorkel may be perfect for you! This snorkel is designed to reinforce head alignment. If your head is out of alignment, the extreme curve of the snorkel will dip below the water level to provide you with immediate feedback.

The Freestyle Snorkel is not compatible with the Dry Top.

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Amnis Stream BT Headphones

Instructions for downloading music to your smartwatch are provided by your smartwatch brand or music provider. Please check their website or contact their customer service for specific questions. We have provided some links to instructions for popular smartwatch brands in the device compatibility chart on FINISswim.com

Your smartwatch must be within 5cm of the cord in order for the Bluetooth® connection to pass through the water. It’s best if your smartwatch is worn under your cap, or attached to your goggles with the watch clip.

Yes. Download your preferred music or podcast app onto your smartwatch. The app must offer “offline listening” or the ability to download files. This is the same process you’d go through to listen to music while in Airplane Mode.

Yes, to pause your music simply press the multi-use button once. When you are ready for your Amnis Stream to play again press the multi-use button again and it will resume.

Make sure your Amnis Stream is completely dry before charging. Insert the USB Charger, then remove the Goggle Clip from the Left Headphone (the one without the buttons) and slide it into the charger (logo side down). The light will be red when charging and green when fully charged.

Amnis Stream can last up to 5 hours of use, depending on volume level.

Turn down the volume on your watch or your Amnis Stream to increase your battery life.

To use the watch clip simply take the straps off of your watch and slide the watch clip into place. After the watch clip is in place attach it to your Amnis Stream and goggle strap. This will create the most secure placement of your watch.

See the compatibility chart on the Amnis Stream product page at www.FINISswim.com/Amnis-Stream

Yes. Amnis Stream is compatible with any smartwatch with offline audio capabilities.

No, you just need a watch with offline audio capabilities.

Yes, you will be able to receive calls if you have cellular capabilities on your smartwatch. However, the device does not have a microphone, so the caller may not be able to hear you.

Make sure your smartwatch is within close proximity to your Amnis Stream or check your smartwatch’s bluetooth settings.

Check the volume on your smartwatch (put it at the max) and then you can adjust the volume on your Amnis Stream as you are swimming.

First check to see if they’re leaking without use of your Amnis Stream. If the leaking is because of your Amnis Stream you may want to tighten your goggles to prevent leaks and add security for your Amnis Stream.

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PURCHASES

Once you have placed your order you will receive an order confirmation via email. You will receive an additional email once your order has shipped which will include the tracking information.

How can I check the status of my order?
  • You can check the status of your order by logging into your FINIS account located at the top right corner of FINISswim.com, or by clicking HERE. Once you are logged in you can review all of your purchase history.
  • Once your order has shipped, the tracking number will appear under the ‘Track Items’ column of your order. You can also click on your order for more information.

Once your order has shipped, you will receive a confirmation email with tracking information. You can use the link provided in the email or copy and paste the tracking number on the carriers website for the order status. Please note that it can take up to 24hrs for shipping carriers to update their tracking information.

How can I track my order?
  • You can check your order status and tracking of your order by logging into your FINIS account located at the top right corner of FINISswim.com, or by clicking HERE.
  • If you still have questions regarding your order, please contact us via email HERE.
Why was my order cancelled?
Our system may cancel your order if there was a payment error on your order which also includes billing and credit card addresses not matching. Your order can also be cancelled if the addresses cannot be verified or if we are unable to ship to the address provided. You will not be charged for any orders that are cancelled. For more information please contact us HERE.
Can I cancel my order after I have placed it?
Since our system processes orders immediately, we are unable to cancel orders in most cases. Please contact us HERE to see if your order is able to be cancelled.
How long until my backordered item ships?
FINIS will ship your backordered item  as soon as it is back in stock. For specific dates please contact support HERE.
How can I cancel my backorder?
To cancel any pending backorders please contact support HERE.
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PAYMENT

  • We accept Visa, Mastercard, American Express, and Discover credit cards.

    • Note: Credit cards are not billed until your order is shipped.

  • For your security, the billing address must match the credit card that is being used, FINIS reserves the right to cancel any order that does not match the criteria.
  • FINIS is required by law to collect applicable sales, use or value added tax on shipments to states / countries where FINIS and its affiliates maintain a place of business or business relationship. These taxes will be added to your order.

  • You are able to use your coupon code during checkout under the ‘Promo Code’ field

    • Only one code is able to be applied
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SHIPPING & DELIVERY

United States (US)

FINIS offers many shipping methods.

FINIS US ships during regular business hours Monday-Friday 9AM-4PM PST excluding holidays. FINIS ships all orders from our California warehouse.

  • Standard Ground service (2-5 Business days from Ship date)
  • 2 day service (2 business days from order date)
  • Overnight (orders placed before noon PST will ship same day and arrive the next business day)
  • International Economy
  • International Priority
European Union (EU)

FINIS EU ships during regular business hours, Monday- Friday 8am-5pm EEST, excluding Bulgaria official holidays. All orders ship from our Bulgaria warehouse.  We strive to ship all orders within one business day of the date ordered and after payment has been received on our end.

  • EU Shipments will be sent via DHL economy (3-8 business days from ship date),
  • FedEx economy (3-8 business days from ship date)
  • Overnight within EU via DHL Express and FedEx Express

FINIS offers free shipping within the US on MSRP level orders totaling $75 (or €75 in case of Europe), or more after applied discounts. Free shipping will be a ground service of our choice. If it is not automatically populated in the shopping cart, please select the shipping method showing “FREE!“. Large Pool Equipment items that require freight service do not qualify for free shipping.

Turnmaster Pro and Swim Teaching Platform

Orders shipping to PO Boxes will need to be sent through the US Postal Service. You should see delivery in 2-5 business days.

  • Shipping costs are determined by the weights and dims of the order as well as the shipping method and location. You are able to review your shipping costs at checkout. If you have any questions regarding your shipping costs you can contact Customer Support HERE.
  • B2B customers have the option to ship using their preferred shipping carrier using their freight account number. Additional shipping options can be quoted by contacting FINIS directly.
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RETURNS

FINIS, Inc. (“FINIS”) warrants that its products will be free of defects in materials and workmanship, under normal use, for a period of time from the original date of delivery to the purchase as set forth in the chart below. Because FINIS cannot control the quality of products sold by unauthorized sellers in the United States and Canada, if you are a consumer in the United States or Canada, the warranty extends only to products purchased from FINIS or a FINIS authorized FINIS retailer in the United States or Canada, unless otherwise prohibited by law. FINIS reserves the right to reject warranty claims from purchasers for Products purchased from unauthorized sellers, including unauthorized Internet sites. This warranty does not apply to items that were purchased in used condition. Except where prohibited by applicable law (which may include the Province of Quebec), this warranty applies only to the original purchaser of the Product and is not transferable.

Products Covered Length of Coverage
Electronics* 1-Year Limited Warranty / 2 years within EU
Swimwear, Apparel, Goggles, Caps, Accessories 30-Day Limited Warranty
Technical Products and Pool Equipment 60-Day Limited Warranty

The limited warranty excludes damage resulting from improper care or handling, accidents, modifications, unauthorized repairs, used items, normal wear, or other causes that are not defects in materials and workmanship. If there is a covered defect, we will repair or replace the product or issue a refund of the purchase price of the Product in the event FINIS is unable to provide a replacement and repair is not commercially practicable or cannot be timely made. FINIS requires valid proof of purchase for any warranty claim. Please note that you may be responsible for costs incurred in mailing your product and proof of purchase to FINIS.

*If the electronic unit sent in is still under its original warranty, then the new warranty for the repaired product/replacement is 90 days or to the end of the original 1 year warranty, whichever is longer.

If you wish to make a warranty claim based upon a Product defect, please complete online case form or call us at 888-333-4647. Please note that FINIS reserves the right to verify information and to require that you send your Product to FINIS.

There are no warranties which extend beyond those stated herein. ANY IMPLIED WARRANTIES THAT MAY BE APPLICABLE TO PRODUCTS, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. Some jurisdictions (which may include the Province of Quebec) do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. UNDER NO CIRCUMSTANCES SHALL FINIS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES BASED UPON BREACH OF THIS LIMITED WARRANTY, BREACH OF CONTRACT OR STRICT LIABILITY. Some jurisdictions (which may include the Province of Quebec) do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.

The foregoing is without prejudice to other legal rights that may arise under applicable national legislation.

If you have any questions about whether a seller is authorized, call us at 888-333-4647 or email us at ASP@FINISinc.com

If you would like a physical copy of this Limited Warranty, feel free to print this webpage, call our Customer Service team at 888-333-4647, or write us at 5849 W Schulte Rd. #104 Tracy, CA 95377, and we’d be happy to send you a copy.

FINIS has a 30-day return policy for all products with original packaging and tags. FINIS is not responsible for any additional/extended warranty offers from any other company/vendor. Refunds apply only when the original purchase was made with FINIS. Please check all orders for accuracy and report any shipping errors to FINIS within 5 days of receipt.

For all returns/exchanges, please follow the steps below to enter a support case and request a Return Authorization. A member of our customer service or technical support team will contact you via the case to process your request. Failure to obtain a Return Authorization (RA) Number will result in a restocking fee of 25%. No exceptions!

  1. How to enter a case: Click “Support” at the footer or click HERE. You will be prompted to enter your email and password. If you have not previously registered, please click “Register” and follow the prompts to obtain a password and enter a new case.
  2. Go to My Account, Support Cases and click Submit New Case.
  3. Once your support case request has been processed, you will receive an RA via email. Please print the RA and include it in the package you are shipping to FINIS.
  4. Warranty or return item is shipped back to FINIS at your own expense unless the return is a result of a FINIS shipping error.
  5. Ship returns to the location indicated on the Return Authorization:

    • US Customers

    • FINIS, INC
    • Attn: RMA# _________
    • 5849 W Schulte Rd. #104
    • Tracy, CA 95304

    • EU Customers

    • FINIS EUROPE
    • Attn: RMA# _________
    • 8 Malashevska Street Sofia 1202,
    • Bulgaria, EU
  6. All returns will be credited at FINIS’ discretion. If we are not able to repair, replace, or credit you for the return product, we will send the original product back to you.
  7. FINIS will pay to ship any exchange or warranty transaction back to you.
  8. When you receive the replaced or returned product from FINIS, please inspect the shipment for accuracy. Shipping errors must be communicated to FINIS within 5 days of shipment receipt.
  • A traceable method of shipment for returns is recommended. FINIS is not responsible for lost shipments.
  • Returns from non-EU destinations will be accepted only via international courier service with tracking.
  • Please allow 2 business days for returns to be processed.
  • All refunds will be credited to the original form of payment.
  • Allow 2 billing cycles for credit to appear on your statement.
  • Shipping and handling fees are nonrefundable.
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CONTACT US

globe https://www.finisswim.eu/contact-us
Phone
logoUS: 1.925.454.0111
logoEU: 359.2.936.86.36
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